WHAT'S IN A SUBSCRIPTION
How do subscriptions work?
A Subscription to MAD is just like any other magazine subscription—simply place your order and watch six bimonthly issues get shipped to your mailbox.
How can I view my subscriptions account online?
Please log in to your subscriptions.dccomics.com , or, if you do not have a login, visit subscriptions.dccomics.com and register your account with the same email address you used in your subscription and use that login to sign into subscriptions.dccomics.com to view your account information.
How long does it take to receive my first issue when I subscribe?
Subscribers should allow 6–8 weeks before processing of their first issue. It can take up to 4 weeks for an issue to reach you once it is shipped; for international customers it can take up to 8 weeks.
Are there additional costs for Canadian and International orders?
Yes. Non-US orders must add $15US for each subscription ordered. Additional costs cover shipping and handling. All subscriptions must be paid for in US funds.
Is it safe to order subscriptions using my credit card on this web-site?
We use on-line industry best practices when it comes to protecting your security and privacy. As long as your current browser supports secure credit card transactions, your transaction will be safe. To determine if your browser supports secure credit card transactions, look at the bottom left corner of your browser. When you are at a secure site, you will see a closed padlock on Internet Explorer or Mozilla FireFox browsers. If the site is not secure, the key will appear broken and the padlock will appear unlocked.
What do I do if I have not received my e-mail order confirmation?
If twenty-four hours have elapsed since you placed your order and your confirmation has not arrived, please email us at firstname.lastname@example.org
Can I change my shipping information?
You can change the shipping address by clicking "My Account," logging in, and modifying the address for each subscription on your account page. Please make sure to make the change in advance: because we process shipments well ahead of time, it can take 4-6 weeks for the address change to become active.
How is the magazine mailed?
MAD is mailed flat in a sturdy wrap. Although we make every effort to ensure issues arrive in as crisp a condition as possible, please note that minor damages may be incurred during shipping. US copies are mailed magazine rate mail via the USPS; international subscriptions are sent via private international courier.
How can I contact MAD subscriptions with a question about my subscription?
Please email email@example.com
with your question, and we'll get right back to you. You can also call us toll free at 1-888-516-7365 between our operating hours of 9:30 AM and 4:00 PM. PLEASE DO NOT write to the above address regarding a NON-subscription matter; you may not receive a response. Please note that if you are having any issue with your subscription domestic subscribers should reach out to us no later than 6 weeks from the release date of the issue in question and international customers should reach out no later than 10 weeks from the release date of an issue. If a replacement is issued it can take up to 120 days to reach you.
What do I do if I get my copy late?
We try to get you your issues as quickly as possible! Domestic orders can take up to 4 weeks from the ship date (though they usually arrive faster). International orders can take up to 8 weeks to arrive from the release date. Arrival dates can vary widely, though, and the Post Office can be slow, especially during peak shipping times, such as around holidays, so please be patient! If the Post Office alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address within one year.
What do I do if my copy arrives damaged?
If your copy arrives in an unacceptable condition, please contact us immediately for a replacement copy. We maintains a limited supply of previous issues for replacement purposes. If the quantity of lost issues reported becomes excessive, however, we will place the account under review and notify the customer. Reporting a title as lost or damaged in no way reflects negatively on your account. Monitoring areas of loss helps provide valuable information to our postal liaison to ensure the effective delivery of subscriptions. Please note that we are limited to two replacement issues per subscription, and that some degree of damage is endemic to shipping periodicals through the postal system. If you like to receive your MAD Magazines in near mint condition, please consider shopping, in lieu of a subscription, at Midtowncomics.com
, which ships MAD (and all other comics and magazines) either in a box or a stiff envelope. The shipping is much better, although of course the shipping cost is higher.
I cancelled my subscription but still received an issue the next month. Do I have to make the cancellation request again?
Depending on when you made your request it is possible that a copy will already be in the mail to you. Therefore, it is likely that your request was received and being processed even though you received another issue. Please contact us if you get more than two issues following your request.
How long does it take for a refund to be processed?
It will take up to 2 credit card statements before your refund is reflected on your statement.
I subscribe but apparently missed an issue.
Please contact us as soon as you realize you may have missed an issue. Keep in mind that your subscription copy will arrive after the issue has already appeared at retail stores. For faster shipping, you can always look to our sister site, Midtowncomics.com
Do you cover damaged packaging on MAD products?
While the quality of packaging on these products may vary, the items contained within the packaging should be in near mint condition.
If you receive any items that are broken or damaged inside of the packaging, please contact our customer service department.
How can I find out when my subscription expires?
Your address label on every issue shows the number of issues remaining in your subscription.
I received a renewal letter, but I already paid.
Please disregard any invoice or renewal notice received after mailing in your payment or renewal order as they probably crossed in the mail.
How can a set up my subscription so renewals are automatic?
Just log in, go to "My Account," and click "auto-renew" next to each title you. When your subscription expires, you'll automatically be signed up, at the special renewal rate, for another full set of issues. You'll be notified before we charge your card, but the charge will go through automatically, unless you select otherwise.
MAD MAGAZINE MERCH
When will my MAD merchandise ship?
Your MAD merchandise will ship 24/48 hours after the order is placed.
When will I be charged for shipping?
For domestic orders:
The shipping cost will be charged at the time your order is placed.
For international orders:
Shipping will be determined when the items are weighed and will be charged separately to your credit card on file.
Please note, for shipping cost we do require a valid credit card on file so shipping may be charged. Unfortunately for the shipping cost only, PayPal cannot be used.
What condition will my MAD merchandise ship in?
While we always take the utmost care while shipping your items, these MAD merchandise items are not guaranteed to be in near mint condition. Packaging is not covered.
What happens if I cancel my MAD Subscription?
No refunds will be processed for the cancellations of these subscriptions. You can keep the items you paid for, but you will not receive any refund for the subscription.